FAQs

With our 3 Step Order Process.

1) Browse a Gallery: Our product galleries are located under the home décor tab.

2) Make a Product Selection: Add your selections to the cart.

3) Place your Order: Place an order with ease by making your purchase through our website.

Currently, all products are special order and our lead time is 4-5 weeks. Be aware some products may come sooner or later depending on vendor availability & inventory.

All products sold are considered final sale(s) and will not be eligible for a return. Please e-mail alexisbeyondtheframe@gmail.com if you have issues with your order. Refunds can be provided if the product arrives to the final customer damaged, defaced or defective. Should you receive a product that is damaged, defaced or defective you must contact Beyond the Frame, LLC within 48 hours to receive a refund. You may be asked to provide proof and may be asked to return to the product(s) at no cost to you in order to receive a refund.

An order can be canceled if the product has not been sent out for shipping. Once the product is with the transit company you cannot cancel the order.

If your product shows up damaged, defaced, or defective please notify Beyond the Frame, LLC within the first 48 hours of receiving the product. Please include pictures, a description of the damage, and your order number. Further information will be provided upon request.

International sales are not accepted.